Browsing by Subject "Service Quality"
Now showing items 1-6 of 6
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Analisis Kualitas Layanan e-Commerce dan Dampaknya pada Loyalitas Pelanggan
(STIE Ekuitas, 12/27/2016)The development of information technology is so rapid, including the Internet which have a major impact for all aspects, including the development of business and marketing, it can be seen from the number of Internet users ... -
Analisis Service Quality Dan Brand Trust Terhadap Kepuasan Pelanggan Dalam Menggunakan Jasa Ekspedisi
(STIE Ekuitas, 2022-08-09)PT. Citra Van Titipan Kilat (TIKI) merupakan sebuah perusahaan yang bergerak dibidang jasa pengiriman barang, namun dari tahun ke tahun TIKI mengalami penurunan jangka panjang dapat dilihat dari Top Brand Award. Hal tersebut ... -
Pengaruh Bauran Pemasaran Jasa dan Kualitas Layanan terhadap Kepuasan Pelanggan Jaminan Kesehatan Nasional di Klinik Kota Tasikmalaya
(STIE Ekuitas, 12/18/2018)The purpose of this study was to determine the effect of marketing mix and service quality on JKN (national health insurance) customer satisfaction at Tasikmalaya City Clinic, this study used descriptive and verification ... -
Pengaruh E-Service Quality Dan Brand Image Terhadap Customer Trust Nasabah M-Banking (Fitur Bjb Net) Bank Bjb Kcp Samarang Garut
(STIE Ekuitas, 1/26/2019)Dasep Ridwan Nurhakim - NPM : A22150068 ; Pembimbing : Dr. Anton Mulyono Azis, SE., MT ; Dr. Heppy Agustiana Vidyastuti, MP. Penelitian ini bertujuan untuk mengetahui dan menganalisis seberapa besar pengaruh E - Service ... -
Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Loyalitas Pelanggan (Studi Kasus Pada CV Healthy Sweet Nukita Food Bandung)
(STIE Ekuitas, 12/18/2018)This research was conducted at CV Healthy Sweet Nukita Food Bandung, aimed to know the effect of service quality and brand image to customer loyalty, and also to analyze the effect of service quality and brand image to ... -
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. JNE Perwakilan Kawaluyaan Tahun 2014
(STIE Ekuitas, 12/14/2015)Development of courier, freight and logistics in Indonesia is growing rapidly. That is because the needs of customers in terms of get higher shipments, one of the contributing factor is the increasing number of online ...