Browsing National Journal by Subject "Customer Satisfaction"
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Program Service Recovery Untuk Penciptaan Kepuasan Pelanggan Di Angkutan Kereta Api Daerah Operasi 2 Bandung
(Fakultas Pendidikan Ekonomi dan Bisnis - UPI, 12/17/2018)The development modes of transportation in Indonesia led to competition in the various modes such as by land; sea and air were increasing. Railway is one mode of transportation, especially as the most dominated by the ...