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Analisis Kualitas Layanan e-Commerce dan Dampaknya pada Loyalitas Pelanggan
(STIE Ekuitas, 12/27/2016)
The development of information technology is so rapid, including the Internet which
have a major impact for all aspects, including the development of business and marketing, it
can be seen from the number of Internet users ...
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. JNE Perwakilan Kawaluyaan Tahun 2014
(STIE Ekuitas, 12/14/2015)
Development of courier, freight and logistics in Indonesia is growing rapidly. That is because the
needs of customers in terms of get higher shipments, one of the contributing factor is the increasing
number of online ...
Pengaruh Bauran Pemasaran Jasa dan Kualitas Layanan terhadap Kepuasan Pelanggan Jaminan Kesehatan Nasional di Klinik Kota Tasikmalaya
(STIE Ekuitas, 12/18/2018)
The purpose of this study was to determine the effect of marketing mix and service quality on JKN (national health insurance) customer satisfaction at Tasikmalaya City Clinic, this study used descriptive and verification ...
Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Loyalitas Pelanggan (Studi Kasus Pada CV Healthy Sweet Nukita Food Bandung)
(STIE Ekuitas, 12/18/2018)
This research was conducted at CV Healthy Sweet Nukita Food Bandung, aimed to know the effect of service quality and brand image to customer loyalty, and also to analyze the effect of service quality and brand image to ...