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Program Service Recovery Untuk Penciptaan Kepuasan Pelanggan Di Angkutan Kereta Api Daerah Operasi 2 Bandung
(Fakultas Pendidikan Ekonomi dan Bisnis - UPI, 2018-12-17)
The development modes of transportation in Indonesia led to competition in the various modes such as by land; sea and air were increasing. Railway is one mode of transportation, especially as the most dominated by the ...
Pengaruh Bauran Pemasaran Jasa dan Kualitas Layanan terhadap Kepuasan Pelanggan Jaminan Kesehatan Nasional di Klinik Kota Tasikmalaya
(STIE Ekuitas, 2018-12-18)
The purpose of this study was to determine the effect of marketing mix and service quality on JKN (national health insurance) customer satisfaction at Tasikmalaya City Clinic, this study used descriptive and verification ...