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Analisis Kesenjangan Kualitas Pelayanan dan Kepuasan Mahasiswa Politeknik Perdana Mandiri dan STIEB Perdana Mandiri Purwakarta
(Prodi Manajemen, STIE Ekuitas, 2017-11-25)
The turnover rate of students is one of indicator of dissatisfaction. This is indicated by the number of students lost during learning process. According to data from academic division of STIEB Perdana Mandiri dan Politeknik ...
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. JNE Perwakilan Kawaluyaan Tahun 2014
(STIE Ekuitas, 2015-12-14)
Development of courier, freight and logistics in Indonesia is growing rapidly. That is because the needs of customers in terms of get higher shipments, one of the contributing factor is the increasing number of online ...
Program Service Recovery Untuk Penciptaan Kepuasan Pelanggan Di Angkutan Kereta Api Daerah Operasi 2 Bandung
(Fakultas Pendidikan Ekonomi dan Bisnis - UPI, 2018-12-17)
The development modes of transportation in Indonesia led to competition in the various modes such as by land; sea and air were increasing. Railway is one mode of transportation, especially as the most dominated by the ...
Pengaruh Bauran Pemasaran Jasa dan Kualitas Layanan terhadap Kepuasan Pelanggan Jaminan Kesehatan Nasional di Klinik Kota Tasikmalaya
(STIE Ekuitas, 2018-12-18)
The purpose of this study was to determine the effect of marketing mix and service quality on JKN (national health insurance) customer satisfaction at Tasikmalaya City Clinic, this study used descriptive and verification ...